FAQ
HOW CAN I PLACE AN ORDER?
Simply choose your desired model on the product page, then click the "Add to Cart" button and follow the simple steps to complete your order.
We will prepare your order and inform you of its shipment!
HOW LONG WILL MY ORDER BE SHIPPED?
Orders from our store typically ship within 4-7 business days. For international orders, transit takes an additional 7-10 business days.
MY TRACKING NUMBER IS NOT WORKING.
It may take 1-2 days for tracking numbers to appear in the carrier's system. Sometimes the courier loses an order. If after a few days the tracking number still does not work, contact the carrier or contact us at contact@luxisbag.com
PAYMENTS
What types of payments do you accept? We accept Visa, Mastercard, American Express and Discover credit cards, also Klarna, Ideal, Bancontact, Apple Pay and Google Pay. When will my card be charged? Immediately after the order has been successfully placed.
HOW SAFE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and shop in our store.
Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for payment processing. Your credit card information is only used to complete the requested transaction and is not stored thereafter.